1. Q; How long will it take for my shirt to arrive.
A; We strive to process in stock orders within 24 hrs. Tees are shipped via Canada Post & USPS. Once shipped your order should arrive in 4-6 business days for North America.
2. Q; What is your return policy.
A; Please return damaged items for a full refund or exchange. Unfortunately we are not able to refund items for wrong sizing or you don't like your shirt.
3. Q; How can I change or cancel my order.
A; Please contact Smoke Eater Headquarters using the contact page on the info bar.
4. Q; What payment options are available.
A; We accept Visa, Mastercard, American Express, Paypal. All payments are processed securely through Paypal.
5. Q; Will you ship worldwide.
A; Yes, we'd love to send you a shirt oversees. Contact us for a shipping quote. We will strive to make it as cost effective as possible.
6. Q; Will you be offering Ladies fit Tees
A; Definitely yes.
7. Q; Can I get a Smoke Eater cap.
A; No not at the moment, we hope to launch a full range of caps, hoodies & accessories. Keep checking back for what's new.
8. Q;I love my 'Smoke Eater' shirt how can I say thanks.
A; We love to hear about happy customers, the best way to thank us is spread the word, and like us on facebook.
9. Q; You are advertising original firefighter clothing, but are only doing tee's ?
A; We are working on Caps, Hoodies, Sticker's and plenty of other cool stuff right now. We will launch a full brand.
10. Q; Can I have a copy of your firefighter skull, it's cool.
A; No sorry, you'll understand that allot of work and time has gone into producing the artwork. Our unique designs are going to be the cornerstone of our brand.
11. Q; Can you answer my question
A; Yes sure, we are new, these are some of the common things we think people will ask. If it's not covered please fire a message to us.
12. Q; Why is my shirt vacuum packed ??
A; Canada post operate a sizing chart that features a 20MM slot. Vacuum packing helps Smoke Eater Style meet this standard keeping shipping costs down.
13. Q; I live outside North America how long will my shirt take to arrive ??
A; Single shirts orders are able to be shipped Canada Post International Air with a 4-7 day standard. Larger orders are shipped Canada Post Surface Parcels due to size and weight with a delivery standard of 4-6 weeks. Please contact us if you wish to use one of Canada Posts premium services. Higher Costs will apply.